We have tried to collect the most frequently asked questions below. If you don’t find your question, feel free to contact us.
Yes, for the time being, only Windows 11 64-bit (x86-64) is supported. ARM64 is not supported at the moment. Some users run the app on Windows 10 (64-bit), but this version of Windows is not officially supported.
Yes, you can use it for free in unlimited 2-hour sessions. After 2 hours, all channels will reset to 0, and you’ll need to restart the app to continue. You will not have to start over - all your settings and saved data are preserved.
Yes, SDC supports standard USB-to-DMX and ArtNet devices. You might already have a compatible device. See the FAQ below for notes about cheap USB-to-DMX devices.
USB devices such as the Enttec Open DMX and DMX USB Pro can be used, as well as similar devices from Eurolite and other affordable USB-to-DMX dongles. Please test your hardware before purchasing a license, and be sure to review the section below titled 'What kind of hardware do you recommend' as well as the note in the End User License Agreement regarding hardware.
SDC supports the professional fixture file format GDTF, as well as a simple fixture file format that you can set up yourself within the app, so you should be good to go pretty quickly. SDC doesn't require any other files.
Yes!
We don’t recommend any specific manufacturer, but we suggest opting for an Art-Net device. If you must use USB, choose a "Pro" version with a built-in processor, as this will ensure a stable signal to your lights. Cheap Open DMX devices may work for some setups, but the lack of a built-in processor can cause signal dropouts, leading to flickering and other issues. Additionally, it’s important to note that the End User License Agreement mentions that stable DMX control is not guaranteed when using low-cost Open DMX devices.
Yes, just follow the link in the menu to our How To
First, check the forum (under 'How To' in the menu) and navigate to 'Announcements' → 'Release History' to see if a new version has been released and if that version fixes the issue. If not, please contact us.
As many as you like. The app supports control over 32 full DMX universes.
32.
Yes, SDC supports the highly popular APC Mini MK2 from Akai.
As many as you like.
Yes.
Any fixture that supports DMX.
Yes, SDC has a dedicated section for controlling pixel strips.
Yes. It’s quick and easy in “Settings".
Yes! SDC is designed to look great on a laptop - and it looks pretty cool on a larger screen too.
All channels will be reset to 0. Restarting the app will allow you to use it again. You will not have to start over - all your settings and saved data are preserved.
It depends. If you plan to use ArtNet, you don’t need to install anything beyond the downloaded setup. If you're using USB, you’ll need to install the drivers that come with your hardware.
Yes - for dimmer, pan, and tilt.
In theory, yes - but we don’t recommend it. It may work sometimes, but you’ll likely experience frequent dropouts.
Yes, but your settings might not be compatible with newer versions. You may need to start over but since the app is meant for simple setups, this shouldn’t be a major issue.
No. The app includes a simple fixture file creator that allows you to define the channels needed by the app, such as dimmer, pan, tilt, and the total number of channels used by the lamp. If you want to use a GDTF file but don’t have one, we’ve created a simple guide on how to make one for your fixture. You can find it in our forum under ‘How To.’
Yes. All features are available, but after 2 hours, you must restart the app.
It will be sent to your email along with your receipt. It’s automated, so you should receive it quickly.
The app enters a 31-day grace period where it functions as if the license were still valid. After that, it reverts to the 2-hour time limit.
No. The license is locked to the computer where it was activated.
No.
The setup file from Simple DMX is signed with a high-level EV certificate (validated by Microsoft), which guarantees that the file is from Simple DMX.
The app is designed to be simple, so don’t expect it to become like other complex lighting apps. But you can expect new features to be added to the app under the same philosophy as existing features: “keep it simple.”